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Last Update: Jul 22nd, 2022
El Pollo Loco Tropicana

El Pollo Loco

2505 Tropicana Ave
Las Vegas NV, 90121
702 450-5886
Overall Rating
2.4
Food
Service
Ambiance
Value
Last Review
07/22/2022

Details

Hours: 7 days 10-10:30pm
Parking: Private Lot
CC: Yes
Outside Dining: No

Pros

Decent Chicken
Fast Food Prices

Cons

Mechanical, unfriendly service

Critic's Review

I'd never been to a Pollo Loco before. Sign up for their mailing list and you get free Guacamole. And then they keep bugging you to get it before it expires. So I decided to try the place.

At first I just ordered the Guac. They give you a whole bunch of "rewards". A couple bucks off their meals. But you can only use 1 reward at a time, so I wouldn't get anything else. I wanted to try the chicken so I also ordered a chicken taco "al carbon", which means cooked over fire. I placed the order online and it said it would be ready in 6 minutes.

I got here around 10 minutes later and found that picking up a web order was a real pain. The counter people are very mechanical. They're looking at their screen, packing in-store orders and calling out numbers. The fact that I was standing there seemed of no consequence. I shouted once that I was picking up a web order but it got no-one's attention. It wasn't until all of the in-store orders were filled that someone acknowledged me; it seems my order had been on the counter the entire time. 20 minutes after my "Ready" time.

Pollo Loco Tropicana Inside

They also seal the plastic bags, so you can't easily check to see if they got your order right. I had to rip the bag open at a table to check it.

When I got home I laid it all out.

Pollo Loco Food

I tried the guacamole first. Good guac; just enough salt. The chips were a bit stiff if not semi-fresh. I'd park the guacamole for a snack without the chips.

Pollo Loco Guacamole

There's no salsa option for this item; you can add cheese for 49 cents or sub out white meat or shrimp for $1 which seems like a lot for a $2.39 item.

Pollo Loco Chicken Taco

What's worse than cilantro? Iimp cilantro. This was kind of bland on it's own; adding in some of the guacamole made it more palatable. The chicken had a nice taste to tit, which is Pollo Loco's entire claim to fame.

Conclusion

As fast food goes, this was not bad. I think I'll try another store with one of my other rewards down the line to check out the sides.

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